Clear shipping for every Deskelle workspace order.Free delivery, simple timing, reliable support.

Free Shipping on All Products

Deskelle provides free shipping on all products sold through the store. This applies to office furniture, desks, ergonomic chairs, standing workstations, storage pieces, bookshelves, file cabinets, and workspace essentials.

Standard free shipping is included automatically. Customers do not need to enter a shipping discount code.

Delivery Time

Deskelle’s standard order delivery time is 3-5 calendar days after successful order processing. Delivery timing may vary depending on the product, order volume, carrier handling, address accuracy, weather, holidays, or operational conditions outside normal control.

If a delivery appears delayed, customers may contact Deskelle support for assistance with reviewing the order status.

Order Processing

Order processing begins after checkout is completed and payment is successfully authorized. During processing, Deskelle may review product availability, order details, shipping address, payment status, and fulfillment readiness.

If additional information is needed, Deskelle support may contact the customer using the order contact details.

Tracking Information

Tracking information may become available after the order is prepared for shipment. Customers should check their order confirmation details and email updates for shipping progress.

• Use the same email address entered at checkout when requesting tracking support.
• Include the order number when contacting Deskelle.
• Allow time for carrier tracking systems to update after shipment preparation.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Incorrect apartment numbers, missing unit details, wrong postal codes, or incomplete addresses may cause delivery delays.

If a shipping address needs correction, customers should contact Deskelle as soon as possible. Address changes are not guaranteed after processing or shipment begins.

Delivery Issues

If an order is marked delivered but cannot be located, customers should first check around the delivery area, building entrance, reception area, mailroom, package room, front desk, neighbors, or household members.

If the package still cannot be found, contact Deskelle support with the order number, delivery address, and any carrier delivery details available.

Damaged Packages or Products

Customers should inspect deliveries as soon as possible. If a product arrives damaged, defective, incomplete, or incorrect, contact Deskelle support with clear photos and order details.

• Take photos of the package exterior.
• Take photos of the shipping label.
• Take photos of the damaged product or missing parts.
• Keep packaging materials until support provides next steps.

Large Office Furniture Deliveries

Some office furniture products may arrive in larger boxes or multiple packages. Customers should review all delivered packages before reporting missing parts or incomplete delivery.

If multiple packages are expected, they may not always arrive at the exact same time depending on carrier handling and fulfillment routing.

Returns After Delivery

Deskelle offers free returns and exchanges within 30 days for eligible orders. Customers should contact Deskelle support before sending any product back so our team can confirm eligibility and provide correct instructions.

Returned products should include required parts, accessories, manuals, and packaging materials where reasonably possible.

Shipping Support

Deskelle provides 24/7 customer support for shipping questions, tracking assistance, delivery issues, address concerns, damaged packages, delayed orders, returns, and exchanges.

• Email: Support@deskelle.homes
• Phone: +1 (901) 295-2052
• Business Address: 2822 Holsted Dr, Murfreesboro, TN 37128, United States